Perishable Goods Policy

Because specialty coffee is a highly perishable agricultural product, we cannot accept returns or offer exchanges on roasted coffee beans, drip boxes, or immersion pouches. This ensures strict hygiene standards and guarantees that every customer receives coffee at peak freshness.

Compromised or Incorrect Artifacts

If your order has been compromised during transit (e.g., physical damage to the aluminum tin, a broken seal on the drip box), or if you have received an incorrect regional batch, we will immediately rectify the situation.

Please contact our concierge team at us@NWfe.world within 7 days of receiving your package. Include your order number and clear photographs of the compromised item and the shipping box. Upon verification, we will promptly dispatch a complimentary replacement or issue a full refund for the affected artifact.